Privacy Policy
What We Collect
When you use our enquiry form, call us or message us on WhatsApp, we may collect your name, phone number, email address, who needs help, the main concern (alcohol, drugs, both or not sure) and any message you choose to send. We do not ask for diagnoses or medical history through the website.
Why We Use It and Legal Basis
We use this information only to respond to your enquiry and discuss admission. Our legal basis is your consent, which you give when you tick the consent box or contact us directly.
How Long We Keep It
Enquiry details are kept only for as long as needed to respond to you and manage any admission that follows, and are then deleted or securely stored as required by law.
Who We Share It With
We do not sell your information. Messages you send through WhatsApp are also processed by WhatsApp under its own privacy policy.
Your Rights
You have the right to access, correct or ask us to delete your personal information, and to withdraw consent at any time. To make a request, email holdinghandsmission@gmail.com or call +254 706 466 150.
Cookies and Analytics
This website may use basic analytics to understand how visitors use it, such as counting phone, WhatsApp and form clicks. These do not identify you personally.